Privacy Policy

1. Information We Collect

We collect and process the following categories of personal data in accordance with our operations:

• Technical Data: Device and system information, including IP addresses, browser specifications, operating system details, and website analytics data (such as page navigation patterns and session metrics).
• Transactional Data: Records of user interactions and financial transactions processed through our digital platforms.
• Communication Data: Contact information and correspondence details provided through our various communication channels, including email, telephone, and online inquiry forms (encompassing names, email addresses, and specific inquiry content).
• Incident Reporting Data: Information submitted through child labour incident reports via our website, direct communication channels, or the CHILD LABOUR UNIT IN GHANA mobile application.

2. Use of Cookies

We utilise cookies and similar tracking technologies to:

• Enhance functionality and user experience by optimising website performance and personalising content delivery.
• Analyse website traffic and usage patterns through third-party analytics services, including Google Analytics.
• Deliver relevant content and targeted communications where appropriate, and with your consent.
• Maintain session security and user preferences across your visits.

You may configure your browser settings to control cookie preferences; however, please note that disabling certain cookies may limit website functionality and impact your overall user experience.

3. How We Use Your Information

We process your personal information for the following purposes:

• Website personalisation to deliver tailored content and improve your browsing experience.
• Transaction processing and communication to facilitate services and maintain correspondence with you.
• Child labour reporting and response to address inquiries, investigate reports, and coordinate appropriate interventions.
• Statistical analysis and reporting through anonymised data aggregation for internal assessment and third-party research purposes.
• Legal compliance and protection to fulfil regulatory obligations and safeguard our legitimate interests.

4. Data Sharing & Disclosure

We are committed to protecting your privacy and do not sell, rent, or share your personal data for direct marketing purposes without your explicit consent. We may disclose your information only under the following circumstances:

• Trusted Service Providers: We may share your data with carefully vetted third-party service providers who assist us in delivering our services, all of whom are bound by strict confidentiality agreements and data protection obligations.
• Legal Compliance: We may disclose your information when required by applicable law, regulation, legal process, or governmental request, including court orders, subpoenas, or other legal proceedings.
• Safety and Security: We may share your data when we believe in good faith that disclosure is necessary to prevent harm, protect against illegal activities, or ensure the safety and security of our users and services.

5. Data Security

We implement comprehensive technical and organisational safeguards to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our security measures include:

• Technical Safeguards: Advanced encryption protocols, secure firewalls, access controls, and regular security monitoring.
• Organisational Measures: Staff training, data handling procedures, and regular security audits.

While we employ industry-standard security practices and continuously work to enhance our protective measures, please note that no method of internet transmission or electronic storage is completely secure. We cannot guarantee absolute security, but we remain committed to maintaining the highest standards of data protection.

6. Your Rights

As a data subject, you have the following rights regarding your personal information:

• Access Rights: Request access to the personal data we hold about you, including details about how it is processed.
• Correction Rights: Request correction or updating of inaccurate or incomplete personal data.
• Deletion Rights: Request deletion of your personal data under certain circumstances.
• Communication Preferences: Opt out of marketing communications at any time.
• Consent Withdrawal: Withdraw your consent for data processing where our processing is based on your consent.

To exercise any of these rights or if you have questions about our data practices, please contact us at our toll-free lines 0800 600 300 / 0800 600 400 or email us. We will respond to your request within the timeframe required by applicable law and may require verification of your identity to protect your privacy.